Our staff have received training in Care Navigation. Our receptionist will ask patients what the problem is when they contact the surgery. This is so they can direct you to the right service for you. Please don't be offended if they ask what the problem is when you call to make an appointment.
The receptionist might suggest other professionals that could help you better such as:
Get NHS advice about COVID-19, including symptoms, testing, vaccination and staying at home.
Find out about the symptoms of COVID-19 and what to do if you or your child has them.
Find out if you should get a test for COVID-19, who can get free NHS tests, how to get tested, and what your test result means
Get your COVID-19 vaccination, read about the vaccines and find out what happens when you have your vaccine.
Find out how to get your COVID Pass for travelling abroad and for certain venues and events in England.
Find out what to do if you've tested positive or have symptoms of COVID-19, or have been in close contact with someone with COVID-19.
Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.
Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.
Advice about what you can do to reduce your risk of catching and spreading COVID-19.
Find out about the long-term effects COVID-19 can sometimes have and what help is available.
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
Find out about health research studies and how you may be able to take part.